General Conditions of Sale and Use

These general conditions of sale and use govern all sales made by Rélia Bijoux via its website réliabijoux.com. By accessing our site and using our services, you accept the conditions described below. Please read them carefully.

1. Acceptance of the general conditions of sale and use

By using our site and placing an order with Rélia Bijoux, you agree to be bound by these general conditions of sale and use, as well as all policies and terms mentioned here or accessible by hyperlink. If you do not agree to all the terms of this agreement, then you may not access the website or use our services.

2. Use of the site

You agree to use our site only for lawful purposes and in accordance with these terms and conditions of sale and use. You agree not to use our site for any activity that is unlawful or prohibited by law.

3. Intellectual property

All content on our site, including but not limited to text, graphics, logos, images, audio clips, videos, data, software and source codes, are the exclusive property of Rélia Bijoux. You agree to respect all intellectual property rights related to our site and not to reproduce, copy, distribute, transmit, display, sell, license or exploit in any way such content without our prior permission.

4. Products

The items subject to these general conditions are those presented on our online store, réliabijoux.com, and are clearly identified as being marketed and shipped by Rélia Bijoux. Their availability is subject to current stocks. Each product is described and illustrated with the greatest precision in order to best reflect its characteristics.

5. Order

The Customer of the site must be a consumer, a natural person of full age and legally capable. To place an order, you must complete the order form available on our site. The sale will be considered final after sending the order confirmation by email and receipt of the full price.

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will occur within the framework of a possible exchange and the guarantees below.

In certain cases, including non-payment, incorrect address or other problem with the customer's account, Rélia Bijoux reserves the right to block the order until the problem is resolved.

For any questions regarding order tracking, you can contact us by email: contact@reliabijoux.com .

6. Method of payment

Placing an order on our online store implies a payment commitment on the part of the customer. Thus, to finalize his order, the customer must make full payment on the same day of the order, using the payment method by credit card. By proceeding with the payment, the customer guarantees to Rélia Bijoux that he has the necessary authorizations to use this payment method.

However, Rélia Bijoux reserves the right to suspend any order management and delivery in the event of refusal of authorization of payment by bank card by officially accredited organizations, or in the event of non-payment.

7. Price

Rélia Bijoux reserves the right to modify its prices at any time, while committing to apply the rates in force indicated at the time of the order, subject to their availability on that date. The prices displayed include the VAT applicable at the time of the order, and any variation in the VAT rate will be automatically reflected in the price of the products. Similarly, any change in taxes or contributions may also affect the sale price of the products. Thus, the customer can be assured that the rates charged always reflect market conditions at the time of purchase.

8. Delivery and Refund Policy

We make it a point of honor to ensure the availability and delivery of our products as soon as possible. Shipments are generally made upon receipt of the order, except in the event of exceptional circumstances or temporary closure of our online store, which we will clearly inform you of on our home page.

Shipping times start from the date of registration of the order indicated on the order confirmation email. However, in some cases, this period may extend up to 30 working days after the order is placed (conclusion of the contract). If, for any reason, we are unable to meet this deadline, we invite you to contact us to agree on a reasonable additional period.

If this additional period is not respected, you have the right to terminate the contract. You can inform us of your decision by registered letter with acknowledgment of receipt after exchange by email, contact@reliabijoux.com . In this case, we undertake to reimburse you in full within 14 days of receipt of your notification of termination of the contract.

If a product you have ordered is unavailable, we will inform you as soon as possible. You will then have the choice between cancelling your order and requesting a full refund within 14 days of receiving your payment, or opting for an exchange of products.

9. Terms of Delivery

We ship your purchases to the address you specified during the order process. It is your responsibility to verify the accuracy of the information provided. In the event of an error in the delivery address that prevents the order from arriving at the correct address, we will unfortunately not be able to reship the order. It will be considered lost.

Please check the condition of the packaging upon receipt. If it is damaged, please inform us immediately.

For products requiring a return, please contact our customer service within 14 days of receipt. Claims made outside of this period will not be considered. Returns will only be accepted for products in their original condition.

For any complaint concerning a delivery error or non-conformity of the products compared to the order details, the customer has 14 days following receipt of their order to make their request to Rélia Bijoux.

Complaints can be sent by email to the following address: contact@reliabijoux.com .

It is imperative that any claim be made within the time limits and in accordance with the terms defined above. Any claim made outside of these conditions will not be taken into account and will release Rélia Bijoux from any liability towards the customer.

Upon receipt of the complaint, Rélia Bijoux will assign an exchange number for the product(s) concerned, which it will communicate by email to the customer. Any product exchange can only take place after this number has been assigned. In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to Rélia Bijoux in its entirety and in its original packaging.

10. Application of the Right of Revocation

In accordance with the provisions of Article L. 221-18 et seq. of the Consumer Code, the customer has a period of 14 days from receipt of their order to return any unsatisfactory item and request an exchange or refund, without additional costs, with the exception of return costs.

Returns must be made in their original and complete condition, including packaging, accessories and instructions, allowing their resale as new, and must be accompanied by the purchase invoice.

It is important to note that damaged, soiled or incomplete products will not be taken back. In addition, some products such as earrings and piercings are neither taken back nor exchanged for hygiene reasons, except in the case of a defect.

The right of revocation may be exercised by sending an email clearly expressing this decision to contact@reliabijoux.com , mentioning the order number. Any other means of declaration of revocation is accepted, provided that it is clear and unequivocal.

In case of exercising the right of revocation within the time limit, the price of the products purchased as well as the delivery costs will be refunded. However, the return costs remain the responsibility of the customer.

The exchange or refund will be made within 14 days of receipt of the products returned by the customer, in accordance with the conditions set out above.

Exceptions: In accordance with Article L. 221-28 of the Consumer Code, the right of revocation does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalized, nor to goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health.

11. Legal guarantees

Unless it is a legal entity or a natural person acting for purposes falling within the scope of its commercial, industrial, craft or liberal activity, the Customer benefits in any event from the legal guarantees on the basis of which it can act. Rélia Bijoux is thus liable for defects of conformity and hidden defects under the conditions provided for respectively by articles L 217-4 et seq. of the Consumer Code and 1641 et seq. of the Civil Code.

Article L 217-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed in his charge by the contract or has been carried out under his responsibility.

Article L 217-5 of the Consumer Code: To comply with the contract, the good must: 1° Be suitable for the use usually expected of a similar good and, where applicable: – correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; – present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L 217-7 of the Consumer Code: Defects of conformity that appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller may challenge this presumption if it is not compatible with the nature of the goods or the defect of conformity invoked.

Article L 217-9 of the Consumer Code: In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other method, taking into account the value of the goods or the significance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.

Article L 217-10 of the Consumer Code: If the repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed upon in application of Article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be implemented without major inconvenience for the buyer taking into account the nature of the goods and the use he seeks. However, the sale cannot be cancelled if the lack of conformity is minor.

Article L 217-11 of the Consumer Code: The application of the provisions of Articles L. 217-9 and L. 217-10 takes place without any cost to the buyer. These same provisions do not prevent the allocation of damages.

Article L 217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.

Article L 217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, for a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1644 of the Civil Code: In the case of Articles 1641 and 1643 , the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded.

Article 1648, paragraph 1, of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

When acting under the legal guarantee of conformity, the Customer:

• Benefits from a period of 2 years from delivery of the goods to take action;

• May choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code;

• Is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods.

The legal guarantee of conformity applies independently of the commercial guarantee granted by Rélia Bijoux.

When acting under the legal guarantee for hidden defects, the customer can choose between the resolution of the sale or the reduction of the sale price in accordance with article 1644 of the Civil Code.

For any questions regarding these General Conditions of Sale and Use, contact us at: contact @ reliabijoux.com